IT VALLEY

Training >ITIL > ITIL V3: Managing Across the Lifecycle

Overview

Course code	V2779
Duration	5.0 days
Description	Learn the best practices for IT Infrastructure Library (ITIL) Managing Across the Lifecycle. This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL V3 publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam

Audience

This advanced course is for anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Prerequisites

You should have:
At least 17 ITIL V3 credits
Two to four years of relevant work experience
28 additional hours of personal study prior to the exam
You should have also read and bring to class the ITIL V3 Lifecycle Publication Suite, which includes:

Service Strategy (ISBN 10: 0113310455)
Service Design (ISBN 10: 0113310471)
Service Transition (ISBN 10: 011331048X)
Service Operation (ISBN 10: 0113310463)
Continual Service Improvement (ISBN 10: 0113310498)
Introduction to Service Lifecycle (ISBN 10: 0113310617), recommended but not required

Skills taught

Cover the Introduction to IT Service Management business and managerial issues
Gather an understanding of Managing the planning and implementation of IT Service Management
Know the Management of strategic change
Understand Risk management
Understand Organizational challenges
Practice Service assessment
Receive Complementary industry guidance