Training >ITIL > ITIL Service Lifecycle: Service Operation  
   
Overview
Course code V2722
Duration 5.0 days
Description

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. You'll focus on Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you'll learn the core disciplines of ITIL and you'll prepare to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm. The main process focus areas of this course include:

  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Service Evaluation
 
Audience

This advanced course is for anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

 
Prerequisites

You should have taken:

  • ITIL V3 Foundation Certification

You should have:

  • Two years of relevant work experience
  • Own and read the ITIL V3 book Service Strategy (ISBN 10: 0113310455). Please take the book to class as well
  • 21 additional hours of personal study prior to the exam
 
Skills taught
  • Understand the importance of Service Management as a practice concept and Service Operation principals, purpose, and objectives
  • Learn how all processes in ITIL Service Operations interact with other Service Lifecycle processes
  • Practice sub-processes, activities, methods, and functions used in each of the ITIL Service Operation processes
  • Understand roles and responsibilities within ITIL Service Operation and the activities and functions to achieve operational excellence
  • Learn how to measure ITIL Service Operations
  • Understand technology and implementation considerations surrounding ITIL Service Operation
  • Assess challenges, critical success factors, and risks associated with ITIL Service Operation
 
Course outline
  • Introduction and Service Operation as a Practice
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors, and Risks
  • Exam Preparation/Mock Exam
  • Exam
 

 
 
  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee  coky fee   
Home - About Us - Solution - Services - Training - Partners - Events
©2010 IT VALLEY, All Right Reserved.
         Powered By Tree Company