Training >Management >Management Skills for an IT Environment  
   
Overview
Course code MS for ITE
Duration 5.0 days
Description

Your success as a manager in the IT environment depends on applying people-oriented skills to lead and motivate technical experts. Throughout this course, you practice the key skills and behaviors to get the best from technical people. You learn to lead with vision, motivate and empower with passion, facilitate effective communication and delegate with clarity to individuals and teams.
 
Audience

IT managers wishing to expand and improve their skills and those new to managing technical experts. This course is aimed at those managing technical professionals in an IT environment. For a fundamental management skills course

 
Prerequisites
No Prerequisites		  
Skills taught
  • Apply a proven management model for leading technical staff to excellence
  • Identify key success criteria for leadership in an IT environment
  • Leverage emotion to optimize communication and performance
  • Motivate and empower technical professionals to achieve results
  • Delegate proactively to focus the strengths of IT teams and build accountability
  • Reinforce performance with a shared vision and effective coaching
 
Course outline
  1. The Challenge of IT Management
  2. Developing Management Excellence
  3. Emotional Intelligence (EI) in Action
  4. Motivating Technical Workers
  5. Delegating for Empowerment
  6. Facilitating Success for IT Teams
  7. Reinforcing and Redirecting Performance through Coaching
  8. Implementing Your Managerial Vision
 

 
 
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