IT VALLEY

Redhat Open Source solutions

IT Valley provides a great group of Red Hat solutions that address critical business needs to deliver the results today's business leaders are looking for. As we seek to improve Value, Performance, Security, and reliability to all customers.

Consulting

IT VALLEY is an experienced provider of REDHAT Linux that focused in consulting services, including:

- Consulting about best practices, architecture and design.
- Product analysis of available solutions, assessment and selection / recommendation
- Planning for implementation vis. Scalability and performance tuning issues.
- Transition to production plan
- Post production audit.

We follow standard consulting practices in all our engagements:
- conduct technology needs and organization culture assessment.
- perform gap analysis
- Map available solutions to client needs
- design road map
- manage and support the deployment
- QA production readiness
- Offer post conversion / transition support.
- Offer periodic" health checks".

Solutions

Oracle and SAP Application on RedHat Enterprise Linux Red Hat has been rated the #1 Enterprise Software vendor for customer value for the last four years by the CIO Insight Magazine Vendor Value survey. Red Hat also delivers value to joint Oracle & SAP customers through compelling price/performance benefits. Deploying Oracle SAP Application on Red Hat Enterprise Linux on industry-standard servers is well documented by satisfied Oracle & SAP/Red Hat customers around the world. IT VALLEY retains technical expertise necessary to blend, integrate and customize REDHAT products to meet specific business requirements.

Scalable and secure e-mail with anti-virus, and anti-spam and mail groups.
Mixed client (Linux, UNIX, Windows, and Mac) file and print services.
Database applications.
Content management.
Porting software.
Remote installation & management.

Support

IT VALLEY specializes in proactive, flexible and creative system- management contracts based on secure remote monitoring and quality-of-service guarantees.
We provide support for a large number of REDHAT solutions.

We have special rates for 2nd and 3rd level & emergency support for clients who don't want a standing support contract.

Incident Support
For the customer who needs occasional support but it is unpredictable and seldom urgent.
- IT VALLEY staff will advise or troubleshoot problems with your server(s) on a per-incident basis.
- Response time depends on consultant availability during regular business hours (9 am - 5 pm).
- Consultants may be available for on site support based on prearrangements.
Server/Site Support
- IT VALLEY will provide regular support (troubleshooting upgrading software, etc) for your machine(s) for 1 year.
- Response time is next business day or sooner.
- Prices are per server per month and vary from the base depending on server complexity and mission criticality.
24/7 Emergency Support
- IT VALLEY will provide support for your machine(s) 24 hours aday, 7 days aweek for one year.
- Response time is 4 hours or less.

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